How we handle your data.

Akij Air OTA is operated by Akij Air (Akij Air), AKIJ HOUSE, 198 Bir Uttam Mir Shawkat Sarak, Tejgaon, Dhaka-1212. We are the data controller for the information described here.

Six kinds of information, and only when you give them to us or use the service.

• Account and contact details

  Your name, work email, phone number, job title and the agency you represent, given when you sign up, request a demo or are invited by a colleague.

• Billing information

  The plan you chose, invoices, and the details of payments you report to us: amount, date, transaction reference, the account the money came from, and any receipt you upload. We never see or store card numbers; payments are made by bank transfer or mobile wallet.

• Site configuration

  The domain names, settings and feature choices of the sites you run on the platform.

• Support conversations

  Tickets you open and the messages in them.

• Security and usage data

  Sign-in times, IP address, browser and device type for each signed-in session, two-factor settings, and an activity log of the actions taken in your portal.

• Reviews

  Reviews you choose to publish, with the name and title you give.

Four reasons. If a use is not on this list, we do not do it.

• To provide the service

  Provisioning your site, issuing certificates for your domains, billing you and giving you support.

• To keep accounts secure

  Verifying your email, sending sign-in codes, showing you the devices signed in to your account and letting you sign them out.

• To run our business

  Accounting, invoicing and the legal records we must keep.

• To contact you

  About your account and, if you asked for a demo, about the platform. We do not send marketing you did not ask for.

The travellers and agents who book on your site are your customers. Their bookings, personal details and payments are held in your site’s own database tenancy and are processed on your instructions.

• Infrastructure providers

  The companies that host the platform and deliver our email, under contract and only to the extent needed to run the service.

• Travel suppliers

  Airlines and other suppliers, to the extent a booking on your site requires it.

• Authorities

  When the law requires it.

We do not sell personal data.

The basics, done properly, on every account from day one.

• Passwords are stored hashed, never in clear
• Two-factor authentication on every account
• Authenticator keys and other secrets encrypted at rest
• Every page served over HTTPS
• Databases backed up daily
• The platform monitored around the clock

You can see and correct most of your information from your portal’s profile page. For anything else, including access to, correction or deletion of your data, or to withdraw a consent, write to us. We answer within thirty days.